1. Our returns policy is set according to comply and align with the provisions of the Consumer Protection Act.
2. If you are not satisfied with the quality of a product or if there is a physical defect on the product (meaning that the product is objectively not complying with the required standard), you may return the product for a refund and/or replacement, subject to the following:
Proof of purchase is provided (till slip or item label); and
The product with/in its original packaging is returned with the barcoded label; and
Reason for return should be that the product is defective or sub-standard product; and
Provided that there are no reasons by law or statute in terms of which a refund or exchange may be declined or refused.
3. We reserve the right to send any returned product for technical analysis if and where required and will provide an outcome within 10 (ten) business day upon receiving the returned products. Technical analysis can/will include the comparing of our retention samples with the product in question by a qualified service provider. The outcome of the return may be done based on the professional recommendation and results from the service provider.
4. Special / custom made orders: If a non-stock item or large quantity or special order was purchased and same is returned based upon the fact that it may not suit your specific requirements, we shall be entitled to refuse a refund or exchange if permitted by law, and/or charge up to a 25% handling fee, subject to the supplier’s terms & conditions.
Returns Policy within 14 days of delivery
If an item you have purchased isn't what you had in mind or for any reason does not meet your needs or expectations, we give you 14 days to return the item for a refund. All returned items must be in original, resalable condition so you need to have the original packaging including all attachments, accessories and documentation, and the item must be unused and in original condition.
If you elect a credit or refund, promotional free or bundled items that were part of the purchase must also be returned.