Frequently Asked Questions

What is my payment options?

PayFast | VISA Cards, Master Cards, Mobicred and more.

 

What is the status of my order?

Please contact us to assist you.

 

What delivery options are available?
We offer two delivery methods:

  1. Click and Collect: You can collect your order from your selected store.
  2. Door-to-Door Delivery: We deliver directly to your address using our nominated courier.

 

What are the delivery fees?
Orders of R500 or more qualify for free delivery. For orders of R499 or less, a delivery fee of R99 applies.

 

How long does delivery take?
Delivery times are as follows:

  1. Cape Town and Pretoria: 2–5 working days
  2. Regional Areas: 3–7 working days
  3. Remote Areas: 3–10 working days

 

What products does Waterware offer?
We specialize in:

  1. Pumps: Including pressure boost, borehole, submersible, drainage, sewage, fountain, and swimming pool pumps.
  2. Irrigation: Controllers, valves, sprinklers, drippers, fittings, filters, pipes, tanks, and accessories.
  3. Water Purification: Reverse osmosis, nanofiltration, ultrafiltration, and UV lights.
  4. Pool & Spa: Pumps, filters, automatic pool cleaners, lights, pipes, fittings, chemicals, and accessories.
  5. Plumbing: PVC, copper, galvanized, and HDPE pipes, fittings, and accessories.

 

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to contact us for a refund. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned. Please view our returns policy.

 

What are your trading hours?
Our trading hours are:

  1. Monday to Friday: 08:00–17:00
  2. Saturday: 08:00–13:00

 

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