What is my payment options?
PayFast | VISA Cards, Master Cards, Mobicred and more.
What is the status of my order?
Please contact us to assist you.
What delivery options are available?
We offer two delivery methods:
- Click and Collect: You can collect your order from your selected store.
- Door-to-Door Delivery: We deliver directly to your address using our nominated courier.
What are the delivery fees?
Orders of R500 or more qualify for free delivery. For orders of R499 or less, a delivery fee of R99 applies.
How long does delivery take?
Delivery times are as follows:
- Cape Town and Pretoria: 2–5 working days
- Regional Areas: 3–7 working days
- Remote Areas: 3–10 working days
What products does Waterware offer?
We specialize in:
- Pumps: Including pressure boost, borehole, submersible, drainage, sewage, fountain, and swimming pool pumps.
- Irrigation: Controllers, valves, sprinklers, drippers, fittings, filters, pipes, tanks, and accessories.
- Water Purification: Reverse osmosis, nanofiltration, ultrafiltration, and UV lights.
- Pool & Spa: Pumps, filters, automatic pool cleaners, lights, pipes, fittings, chemicals, and accessories.
- Plumbing: PVC, copper, galvanized, and HDPE pipes, fittings, and accessories.
Can I return online purchases?
If you are not happy with your purchase, you have up to 14 days to contact us for a refund. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned. Please view our returns policy.
What are your trading hours?
Our trading hours are:
- Monday to Friday: 08:00–17:00
- Saturday: 08:00–13:00